FAQ

We are Sathya Mobiles — a retail store specializing in smartphones and accessories. For support or inquiries, email support@sathyamobiles.com. You can also add a phone or WhatsApp number on the site.

We accept debit/credit cards, UPI, netbanking and Cash on Delivery (COD) where applicable. Payment options are shown at checkout.

Orders are usually processed within 24–48 hours. Delivery time depends on your city — typically 3–7 business days for major cities.

If the order hasn't been dispatched we can update the shipping details. Contact support@sathyamobiles.com immediately with your order number.

If the product is defective, damaged, or not as described, request a return/replacement within the specified days (shown on product page). Keep original packaging and invoice.

Yes — warranty varies by brand and product. Details appear on the product page and invoice. Keep the warranty card and invoice for claims.

All phones are brand new and unused unless explicitly marked as refurbished or open‑box on the product page.

After shipping you'll receive an email/SMS with a tracking number — use it on the courier's website or the order page on our site.

Most bundles include handset, charger, USB cable, SIM‑eject tool (if applicable), user manual and warranty card. Accessories may vary by model.

Yes — we use trusted, encrypted payment gateways. Sensitive card data is not stored on our servers.